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HomeAccessibility Statement

Accessibility Statement

Last updated: December 16, 2025

UpChamp is committed to making its website, mobile application, and digital services accessible to as many people as possible, including individuals with disabilities.

We aim to ensure that everyone can access, understand, and use our Services comfortably, regardless of ability or technology.

1. OUR COMMITMENT TO ACCESSIBILITY

We strive to design and maintain our Services in accordance with recognised accessibility standards and applicable laws, including:

  • Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA
  • UK Equality Act 2010
  • EU accessibility principles
  • Relevant accessibility expectations for mobile applications on iOS and Android

Accessibility is an ongoing process, and we continuously work to improve the usability and inclusivity of our digital experiences.

2. SCOPE OF THIS STATEMENT

This Accessibility Statement applies to:

  • UpChamp website(s)
  • UpChamp mobile application
  • Digital content and features provided as part of the Services

3. ACCESSIBILITY FEATURES

We have taken steps to support accessibility, including but not limited to:

3.1 Visual Accessibility

  • Sufficient colour contrast between text and backgrounds
  • Scalable text that can be resized without loss of functionality
  • Clear, readable fonts
  • Support for screen magnification

3.2 Keyboard & Navigation Support

  • Keyboard navigability for core website functions
  • Logical tab order and focus indicators
  • Avoidance of keyboard traps

3.3 Screen Reader Compatibility

  • Semantic HTML structure
  • Use of labels and ARIA attributes where appropriate
  • Meaningful page titles and headings

3.4 Forms & Inputs

  • Clearly labelled form fields
  • Error messages that are descriptive and accessible
  • Instructions that do not rely solely on colour or visual cues

3.5 Multimedia & Motion

  • Avoidance of flashing content that could trigger seizures
  • Respect for device-level motion and animation preferences where feasible

4. MOBILE APPLICATION ACCESSIBILITY

Our mobile app is designed to work with native accessibility features, including:

  • iOS: VoiceOver, Dynamic Type, AssistiveTouch
  • Android: TalkBack, font scaling, system accessibility settings

Users are encouraged to enable accessibility settings directly on their device for the best experience.

5. LIMITATIONS AND KNOWN ISSUES

While we aim for full accessibility, some parts of our Services may not yet be fully accessible due to:

  • Ongoing development or feature updates
  • Third-party components outside our direct control
  • Legacy content not yet updated

If you encounter any accessibility barriers, please let us know so we can address them.

6. ASSISTANCE AND ALTERNATIVE ACCESS

If you experience difficulty accessing any part of our Services, we are happy to provide assistance or alternative access where reasonable.

You may contact us to:

  • Request information in an alternative format
  • Report accessibility issues
  • Receive help completing tasks on our website or app

7. FEEDBACK AND CONTACT INFORMATION

We welcome feedback on the accessibility of UpChamp’s Services.

accessibility@upchamp.com

When contacting us, please include:

  • The page or feature you are having difficulty with
  • A description of the issue
  • Your device, browser, or operating system (if relevant)

We aim to respond within a reasonable timeframe and work with you to resolve concerns.

8. ENFORCEMENT AND COMPLAINTS (UK & EU)

If you are not satisfied with our response to an accessibility concern:

  • United Kingdom
    • You may contact the Equality Advisory and Support Service (EASS) for advice:
      https://www.equalityadvisoryservice.com
  • European Union
    • You may contact your local equality or consumer protection authority in your country of residence.

Nothing in this statement affects your statutory rights under applicable law.

9. CONTINUOUS IMPROVEMENT

UpChamp regularly:

  • Reviews accessibility practices
  • Trains teams on inclusive design
  • Tests features for usability and accessibility
  • Updates content to improve compliance and user experience

Accessibility is part of our long-term commitment to creating inclusive sports technology.

10. UPDATES TO THIS STATEMENT

We may update this Accessibility Statement as our Services evolve or as legal requirements change.

Any updates will be posted on this page with a revised “Last updated” date.

UpChamp Ltd

18 Avoncliffe close
Rochdale, UK

Return Policy

We want you to be satisfied with your purchase. If you are not happy with your product for any reason, you may return it within the allowable return period in accordance with UK consumer regulations.

UpChamp Returns are FREE – No shipping charges.

First time customers who wish to return and recieve a full refund for your entire order including membership charges if any.

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Estimated delivery in 3-7 business days.

We ship most orders by the next business day and you can expect delivery of this item in 3-7 business days.

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